Frequently Asked Questions

  1. What kind of wax and fragrances do you use? Are they safe?
    We use all-natural soy wax that is biodegradable and burns safer than paraffin wax. Our frangrances are chosen they are free from of phthalates, carcinogens, and other toxins. Read more about our ingredients and process on Our Story & Craft page.
  2. There's so much wax on the sides of my candle! What's going on?
    This is called tunneling. It happens when the candle is not burned long enough for the wax to reach the edges of the jar during each burn, especially the first burn. Candles have a memory, who knew!? Read more about the proper way to use your candles so that they last longer on our Candle Care page.
  3. Why is there so much soot and what looks like a mushroom on my wick?
    Your candle wick is crying out for a trim! Candles need maintenance, requiring that you trim yout wick to 1/4" before each lighting. When you don't, there can be a build up of carbon which leads to what looks like a mushroom at the end of the wick. Soot can happen from your wick needing a trim as well as from using your candle for more than 3-4 hours at a time. Check out our Candle Care page for more information on how to take care of your candle.
  4. I love them! How can I order your candles in bulk (Store, wedding, etc.)?
    Thank you! That's so exciting and I would love to see if we are a match. Please use the following form to contact us regarding wholsale and bulk orders.
  5. I live in NYC, do you offer Local pick up or delivery?
    Shipping costs can be cut out entirely for those in NYC as we offer local pick up for all of our products. All orders for local pickup are processed within 2-3 business days. Read more about the process on our Local Pick Up page.

How long will it take for me to receive my package?

All orders are processed and shipped within 2-3 business days. Once the carrier receives your package, it can take 2-5 business days to reach you. Please read our full Shipping Policy for more detailed information.

Can I return or exchange my item?

Due to the nature of our products and Gift Cards, we do not accept returns and exchanges at this time. While we fully back our products, if you are not completely satisfied, please contact us at Contact@SparkandRevive.com so that we may work toward a solution.

If you are not sure about a fragrance, you may want to purchase a sample set of different scents before making a larger purchase.

My items arrived damaged, now what?

Sorry to hear it! While we take every precaution in the packaging of your order, items may be damaged in transit. Please inspect your order and contact us at Contact@SparkandRevive.com within three (3) days of delivery if the item is defective or damaged. Please include your order number, images of the product(s) and box, and a description of the issue in your email. We will notify you once we have reviewed your email and supporting images with further details regarding next steps for a replacement or refund. 

Can I receive a refund?

Refunds are processed on a case by case basis for items that are damaged or defective. If approved, you will be refunded to your original payment method. Refunds apply to the product only and are not issued for the shipping fees associated with the product. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. 

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